Orders and Rates

I'd like to rent some gear, how do I do that?

Simply fill out a rental request, send us a direct email, or give us a call, and we'll go from there.

Is there multi-day pricing? How about half-day pricing?

The rates listed are for single day rentals; we do offer four-day weeks on most gear, weekends are billed as single days, and sorry, but no half-day rates. Potential discounts vary per item and will be notated on your quote.

Do you offer crewing? Is the balance still due prior to the shoot?

Yes, we do offer crew members for various positions, we have an excellent stable of talented crew. A 50% deposit is required on the full invoice to lock-in the crew and gear, the remaining balance is due on Net-30 terms.

Are you a Co-OP?

No, we own all of our gear! In some instances, we need to rent from outside sources to complete an order; we only do this if accepted by you, the renter, and we only rent from trusted sources.

Pick-ups, Deliveries, and Returns

What is your delivery and after-hours policy?

We offer gear delivery and pick-up service within the Las Vegas metro area, the rate is $75.00 each way (subject to availability). Any pick-ups or returns to our office outside of normal business hours are billed at $50.00 per hour; so, if you want to return gear between 7:00pm and 8:00pm, and don't arrive until 8:20pm, that would be billed as two hours.

What if gear is missing from the package after I pick-up?

If you find that you're missing something that was supposed to be in your rental, please contact us immediately, and we'll get the missing gear to you as soon as possible.

What if I forget to return all the gear, lose the gear, or damage or break the gear?

If something didn't come back, we'll contact you and arrange the return, and may bill you for the time it's missing. If it was broken, lost, or damaged, we'll bill you for the replacement items, and may bill for the time lost.

Payment, Insurance, Rental Agreement

When do I have to pay my invoice? Can I make payments after the rental term has ended?

In order to secure and guarantee your rental, full payment is due, and COI and Rental Agreement need to be submitted.

What type of payment do you accept?

We accept credit and debit cards, bank transfer (through your Quickbooks invoice), and cash. We do not accept checks.

Do I need insurance?

Yes, every rental is required to have a Certificate of Insurance submitted that covers, at minimum, the full replacement value of all rented gear. The coverage must be, at minimum, property and liability coverage, and the COI must specify that it is for rented/leased gear. F11 Rentals needs to be listed as the certificate holder as such:
F11 Rentals
7582 Las Vegas Blvd. South #103
Las Vegas, NV 89123

What if I don't have insurance?

We recommend InsureMyEquipment.com & Athos Insurance, they specialize in video production insurance. Credit Card holds are accepted in lieu of a COI in rare instances.

Do you offer insurance? Can you buy the insurance policy and add it to the invoice?

I'm sorry, but we do not offer insurance, and won't purchase policies for anyone.

What's a rental agreement, and do I need to sign it?

The Rental Agreement states that you agree to adhere to our rules, policies, and procedures regarding renting any gear or crew from us. It is required to submit a signed Rental Agreement for each rental.